Information

1. GENERAL PROVISIONS

1.1. This User Agreement (hereinafter referred to as the Agreement) governs the use of the SUNLUK online store website located at https://sunluk.ru (hereinafter referred to as the Site), as well as the rights and obligations of Users and the Site Administration.

1.2. The Site Administrator and the person operating the SUNLUK online store is Individual Entrepreneur Irina Stepanovna Florintsa (hereinafter referred to as the Site Administration).

1.3. By using the Site, the User confirms that they have read the terms of this Agreement, understands them and accepts them in full.

1.4. The Site Administration has the right to make changes to this Agreement at any time without prior notice to Users. The new edition of the Agreement comes into force from the moment of its publication on the Site, unless otherwise provided by the new edition.

1.5. Continued use of the Site after the publication of a new version of the Agreement means the User’s consent to the changes made.

1.6. The User undertakes to independently review the current version of this Agreement and is responsible for compliance with its terms.

1.7. If the User does not agree with the terms of this Agreement, they must stop using the Site.

2. DEFINITIONS OF TERMS

2.1. For the purposes of this Agreement, the following terms are used:

2.1.1. SUNLUK is an online store located at https://sunluk.ru, which sells goods remotely via the Internet.

2.1.2. Website is a collection of software, information materials and intellectual property located on the Internet at https://sunluk.ru.

2.1.3. Site Administration - Individual Entrepreneur Irina Stepanovna Florintsa, who administers the Site, maintains it and manages it.

2.1.4. User - any individual who has access to the Site via the Internet and uses it in accordance with the terms of this Agreement.

2.1.5. Product - products presented for sale on the Site.

2.1.6. Site Content - any objects posted on the Site, including texts, photographs, images, graphic elements, logos, trademarks, design, corporate identity elements, software, databases and other results of intellectual activity, the rights to which belong to the Site Administration or are used legally.

3. SUBJECT OF THE AGREEMENT

3.1. This Agreement defines the terms of use of the Site, and also regulates the rights and obligations of the User and the Site Administration when using the Site.

3.2. The Site provides the User with the opportunity to:

• get acquainted with information about the Products, their characteristics, cost and availability;
• place an order for the purchase of Goods;
• use search, navigation services and other functionality of the Site;
• receive information about the procedure for placing orders, payment, delivery and return of Goods.

3.3. All services existing at the time of use of the Site, as well as their subsequent changes, additions and new functionality are governed by this Agreement.

3.4. Use of the Site is free of charge, with the exception of payment for Goods and other services purchased by the User, if such services are offered on the Site.

3.5. Using the Site means that the User has read the terms of this Agreement and agrees to comply with them.

3.6. This Agreement is governed by the laws of the Russian Federation.

4. RIGHTS AND OBLIGATIONS OF THE PARTIES

4.1. The Site Administration has the right:

4.1.1. Make changes to this Agreement, as well as change the content, structure, functionality and design of the Site. Changes come into force from the moment of their publication on the Site, unless otherwise provided by the new edition of the Agreement.

4.1.2. Limit, suspend or terminate the User's access to the Site in case of violation of the terms of this Agreement or the requirements of the current legislation of the Russian Federation.

4.1.3. Temporarily limit the operation of the Site in whole or in part to carry out technical, preventive or other work necessary to ensure its stable functioning.

4.1.4. Delete information posted by the User on the Site (if appropriate functionality is available) if such information violates the terms of this Agreement or the requirements of the legislation of the Russian Federation.

4.2. The User has the right:

4.2.1. Freely use the functionality of the Site in accordance with the terms of this Agreement.

4.2.2. Receive complete and reliable information about the Products, their characteristics, cost, availability, terms of payment, delivery and return.

4.2.3. Place orders for the purchase of Products presented on the Site in the manner established by the current legislation of the Russian Federation and the internal rules of the online store.

4.2.4. Contact the Site Administration with questions related to the operation of the Site, placing orders, payment, delivery, return of Products and other issues, using the contact information posted in the “Contacts” section.

4.2.5. Use the Site exclusively for legal purposes, without violating the rights and legitimate interests of the Site Administration, other Users and third parties.

4.3. The Site User undertakes:

4.3.1. Comply with the terms of this Agreement and the requirements of the current legislation of the Russian Federation.

4.3.2. Provide reliable information when placing an order and using the services of the Site.

4.3.3. Do not take actions that could disrupt the normal operation of the Site, its software, servers or network infrastructure.

4.3.4. Do not use the Site to distribute advertising materials, spam, malicious software or other information that violates the laws of the Russian Federation.

4.3.5. Do not violate the rights of the Site Administration, copyright holders and third parties, including rights to results of intellectual activity.

4.3.6. Do not attempt to gain unauthorized access to the Site, its services, personal data of users or other information to which access is restricted.

4.3.7. Do not use the Site for purposes contrary to the laws of the Russian Federation or the terms of this Agreement.

4.4. The User is prohibited from:

4.4.1. Use software, automated services, scripts, bots or other technologies that can disrupt the normal operation of the Site or create an excessive load on its infrastructure.

4.4.2. Make attempts to gain unauthorized access to the Site, its software, servers, databases, accounts (if any) or other information resources of the Site Administration.

4.4.3. Copy, reproduce, distribute, modify, publish or otherwise use the Site Content without the prior written consent of the Site Administration, except as provided for by the legislation of the Russian Federation.

4.4.4. Disturb the operation of the Site, take actions aimed at circumventing technical restrictions, protection measures or security mechanisms of the Site.

4.4.5. Use the Site to commit illegal actions, distribute malicious software, spam, fraudulent activities or other activities that violate the laws of the Russian Federation.

4.4.6. Use the Site and the Content posted on it for purposes that are contrary to the laws of the Russian Federation, the terms of this Agreement, or that violate the rights and legitimate interests of the Site Administration or third parties.

5. USE OF THE ONLINE STORE SITE

5.1. All rights to the Site, its software, design, texts, photographs, images, logos, elements of corporate identity and other Content belong to the Site Administration or are used by it legally and are protected by the legislation of the Russian Federation on intellectual property.

5.2. The User has the right to use the Site materials exclusively for personal non-commercial purposes, unless otherwise provided by the legislation of the Russian Federation or written permission from the Site Administration.

5.3. Full or partial copying, reproduction, distribution, publication, processing or other use of the Site Content without the prior written consent of the Site Administration is not permitted, except in cases expressly provided for by the legislation of the Russian Federation.

5.4. The Site Administration has the right to change the range of Products, their description, cost, availability, terms of purchase, delivery and other information posted on the Site at any time without prior notice.

5.5. Information about products posted on the Site is for informational purposes only. Although the Site Administration takes reasonable measures to ensure that it is up to date, certain information (including product availability, cost and characteristics) may change.

5.6. When using the Site, the User also agrees to comply with the terms of the following documents posted on the Site:

• Privacy Policy;
• Terms for Placing Orders and Purchasing Goods;
• Delivery Policy;
• Returns Policy;
• other documents regulating certain aspects of the Site, if they are published on the Site.

5.7. The Site Administration has the right to make changes to the documents specified in clause 5.6 of this Agreement. New editions of documents come into force from the moment they are published on the Site, unless otherwise provided by the relevant document.

6. LIABILITY

6.1. The User is solely responsible for compliance with the terms of this Agreement, as well as the requirements of the current legislation of the Russian Federation when using the Site.

6.2. The Site Administration is not responsible for losses arising from the User's violation of the terms of this Agreement, the use of the Site for other purposes, or the User providing false information.

6.3. The Site Administration is not responsible for:

6.3.1. temporary failures and interruptions in the operation of the Site caused by force majeure circumstances (force majeure), accidents, technical malfunctions, actions of telecom operators, providers, hosting providers, payment systems or other third parties;

6.3.2. delays in processing payments caused by banks, payment systems or other organizations involved in making payments;

6.3.3. inability to use the Site for reasons depending on the equipment, software, quality of the Internet connection or other technical means of the User.

6.4. The Site Administration takes reasonable measures to ensure uninterrupted operation of the Site, but does not guarantee its continuous and error-free operation.

7. VIOLATION OF THE TERMS OF USER AGREEMENT

7.1. If the User violates the terms of this Agreement, the Site Administration has the right to limit, suspend or terminate the User’s access to the Site without prior notice, unless otherwise provided by the legislation of the Russian Federation.

7.2. The Site Administration has the right to use and disclose information about the User only in cases and in the manner provided for by the legislation of the Russian Federation, as well as the Privacy Policy posted on the Site.

7.3. The Site Administration has the right to provide information about the User to government agencies, courts and other authorized persons in cases provided for by the legislation of the Russian Federation.

7.4. Restriction or termination of access to the Site does not relieve the User from fulfilling obligations that arose before such restriction or termination of access.

8. DISPUTE RESOLUTION

8.1. All disputes, disagreements and claims arising from this Agreement or in connection with its execution, the Parties strive to resolve through negotiations.

8.2. Before going to court, the parties have the right to take measures to resolve the dispute out of court by submitting a written claim. The party that received the claim reviews it and sends a written response within 30 (thirty) calendar days from the date of receipt.

8.3. If an agreement is not reached, the dispute is subject to judicial review in accordance with the current legislation of the Russian Federation.

9. FINAL PROVISIONS

9.1. This Agreement is governed by and construed in accordance with the laws of the Russian Federation.

9.2. If any provision of this Agreement is found to be invalid or unenforceable, this shall not affect the validity and enforceability of the remaining provisions of the Agreement.

9.3. In everything that is not regulated by this Agreement, the Parties are guided by the current legislation of the Russian Federation.

9.4. The current version of this Agreement is constantly available for review on the Site.

Document version dated 8 July 2026

This Privacy Policy has been developed in accordance with Federal Law No. 152-FZ of 27 July 2006 ‘On Personal Data’ and establishes the rules governing the use by Individual Entrepreneur Irina Stepanovna Florintsa of personal information received from visitors, customers, and other users of the Sunluk.ru website.

1. Terms and definitions

1.1. The following terms are used in this Privacy Policy:

“SUNLUK” is an online store located at https://sunluk.ru.

‘Operator (Site Administration)’ means Individual Entrepreneur Irina Stepanovna Florintsa, Taxpayer Identification Number (INN) 772994107388, the owner of https://sunluk.ru, the Site Administration, and the personal data operator under Federal Law No. 152-FZ of 27 July 2006 ‘On Personal Data’, registered at: 33 Melnikova Prospekt, Khimki, Moscow Region.

“Agreement” - any contract, agreement or other document concluded between the Operator and the User or posted on the Site and regulating the relationship between them.

‘Personal Data’ means any information relating directly or indirectly to an identified or identifiable User in accordance with Federal Law No. 152-FZ ‘On Personal Data’.

“User” is any individual who visits the Site, uses its functionality, or provides their Personal Data through the Site.

“Site” is an Internet site located at https://sunluk.ru, including all information materials, software, design, graphic elements, images, photographs, text materials and other results of intellectual activity posted on it.

1.2. Terms not defined in this Privacy Policy are interpreted in accordance with the laws of the Russian Federation.

1.3. The section headings of this Privacy Policy are used solely for ease of understanding and do not affect the interpretation of its provisions.

1.4. This Privacy Policy has been developed and applied in accordance with the legislation of the Russian Federation.

1.5. Using the Site means the User is familiar with this Privacy Policy. In cases provided for by the legislation of the Russian Federation, the processing of personal data is carried out on the basis of the User’s consent.

2. Information received by the Sunluk website

2.1. Sunluk collects, accesses and uses for the purposes specified in the Privacy Policy Personal data, technical and other information related to the User and/or third parties using the Site, or information about which is provided by the User.

2.2. Technical information is not Personal Data, however Sunluk uses cookies that allow the User to be identified. Cookies are text files available to Sunluk to process information about the User's activity, including information about which pages the User visited and the time the User spent on the page. The User can disable the use of cookies in the browser settings.

2.3. Sunluk processes only those Personal Data that the User provided to Sunluk through the Site and/or as part of the execution of the Agreement. Personal data, in particular, may mean the following information:

• Last name, first name, patronymic; Gender; Age
• Contact phone number
• Delivery address, email address
• Other information specified by the User on the Site and/or provided by Sunluk using the User’s authorized email address.

2.4. Sunluk processes Personal data, technical information and other information of the User within the time limits established by the legislation of the Russian Federation and from the moment such information is provided.

3. Personal data

3.1. By concluding an Agreement with Sunluk and/or starting to use the Site, the User thereby grants consent to Sunluk for the Processing of Personal Data, including the transfer of such Personal Data to third parties in pursuance of the Agreement, even when such transfer is carried out to the territory of other states (cross-border transfer).

3.2. By concluding an Agreement with Sunluk and/or starting to use the Site, the User thereby agrees to receive newsletters and promotional materials from Sunluk, or from other persons on behalf of Sunluk, to the email address and contact telephone number specified by the User when registering on the site.

4. Purposes of using the information provided by the User

4.1. The information provided by the User is used by Sunluk solely for the following purposes:

• fulfillment of Sunluk’s obligations to the User and third parties under the Agreement;
• Establishing and maintaining communication with the User;
• Sending informational and other messages to the User’s email address and telephone number;
• Improving the quality of service and modernizing the website;
• User registration and User identification on the Site;
• Implementation of the legal requirements of government bodies, in the event that Sunluk receives a corresponding request from authorized bodies;
• Compliance with the requirements of Russian legislation.

5. Measures Taken to Protect Information Provided by the User and SUNLUK Guarantees

5.1. Sunluk takes necessary and sufficient legal, organizational and technical measures to protect information provided by Users from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, as well as from other unlawful actions of third parties with it, by limiting access to such information of other users of the Site, employees and partners of Sunluk, third parties (except for Sunluk providing the information necessary to fulfill Sunluk’s obligations to the User and the requirements of Russian legislation), as well as imposing sanctions on such persons for violating the confidentiality regime in relation to such data.

5.2. Sunluk guarantees that the information provided by Users is not combined with statistical data, is not provided to third parties and is not disclosed, except as provided in the Privacy Policy.

5.3. Sunluk does not sell or transfer information about Users separately.

5.4. Sunluk takes technical and organizational measures to provide the User with the opportunity to access the information they provided and edit such information.

6. Rights of Sunluk

6.1. Sunluk has the right to conduct statistical and other studies based on anonymized information provided by the User. Sunluk has the right to provide access to such research to third parties. The User consents to such research by accepting the Privacy Policy.

6.2. Sunluk has the right to provide information about Users to law enforcement agencies or other government agencies as part of a judicial process or as part of an investigation based on a court decision, an enforceable request or in the course of cooperation, as well as in other cases provided for by Russian legislation.

6.3. Sunluk has the right to provide information about Users to third parties to identify and suppress fraudulent activities, to eliminate technical problems or security problems.

6.4. Sunluk has the right to provide access to information about the User to third parties if such transfer is necessary for Sunluk to fulfill its obligations to the User under agreements concluded with the User

7. User rights

7.1. The User may at any time delete or change the information provided by the User by performing the necessary actions on the website, and if this is not possible, by contacting Sunluk at the email address located on the website www.sunluk.ru. At the same time, the User understands that Sunluk has the right to continue to use such information in cases permitted by Russian law.

7.2. Consent to receive newsletters and promotional materials may be withdrawn by the User at any time by sending Sunluk a corresponding notification in the same way.

8. New Versions

8.1. Sunluk reserves the right to make changes to the Privacy Policy. The User is obliged to read the text of the Privacy Policy each time they access the site.

8.2. The new version of the Privacy Policy comes into force from the moment it is posted on the website. Continued use of the Application after the publication of a new version of the Privacy Policy on the website means acceptance of the Privacy Policy and its terms by the User.

8.3. In case of disagreement with the terms of the Privacy Policy, the User should not use the websites www.Sunluk.com and www.sunluk.ru

9. Resolution of Conflicts

9.1. In cases where agreements between Sunluk and the User contain provisions on the use of personal information and/or Personal data, the provisions of the Privacy Policy and such agreements apply to the extent that does not contradict the Privacy Policy.

Document version dated 8 July 2026

1. General provisions

1.1. These Terms govern the procedure for registration, confirmation, payment and purchase of goods presented in the SUNLUK online store.

1.2. By placing an order on the Site, the Buyer confirms that they have read these Terms and Conditions and accepts them.

2. Placing an order

2.1. To place an order, the Buyer selects the product of interest and fills out the order form on the Site.

2.2. After placing an order, the goods are reserved for the Buyer until it is confirmed by the manager of the online store.

2.3. The online store manager contacts the Buyer by phone, email or Telegram for:

• confirmation of product availability;
• clarification of delivery data;
• agreeing on the payment method;
• confirmation of the total cost of the order.

3. Payment for the order

3.1. Payment for the order is carried out after it is confirmed by the manager of the online store.

3.2. The online store accepts the following payment methods:

Fast Payment System (SBP); cash payment (if this payment method has been agreed with the manager).

3.3. Payment details are provided to the Buyer after confirmation of the order.

4. Delivery

4.1. After receipt of payment, the order is transferred for delivery within the time specified on the Site or agreed with the Buyer.

4.2. The terms and conditions of delivery are governed by the document “Delivery Rules” posted on the Site.

5. Order cancellation

5.1. The Buyer has the right to refuse the order before it is transferred to the delivery service, notifying the online store.

5.2. The online store has the right to cancel the product reserve if it is impossible to contact the Buyer or if there is no payment within the agreed period.

6. Return of goods

6.1. Returns and exchanges of goods are carried out in accordance with the document “Rules for the return of goods” posted on the Site.

7. Contact information

For all questions related to placing, payment, delivery or returning an order, the Buyer can contact SUNLUK support service through the contact information specified in the “Contacts” section on the Site.

Document version dated 1 July 2026

We provide fast and reliable delivery of SUNLUK accessories, wherever you are.

Order Dispatch

• Orders placed before 16:00 are dispatched on the same day.
• Orders placed after 16:00 are dispatched the next business day.

Delivery times

• from 1 day within Moscow;
• from 4 to 14 days within Russia and Germany (depending on the destination city);
• international delivery — delivery times are calculated according to the destination country.

Delivery cost

• Free worldwide delivery on orders over RUB 4,999 or €59.

Document version dated 8 July 2026

30-Day Return Guarantee

We are confident in the quality of SUNLUK products, so we offer a 30-day return policy.

If for any reason you are dissatisfied with your purchase, you can return the item within 30 calendar days from receipt and receive a full refund or exchange of the item.

To process a return, the product must:

• be returned with all components included;
• not have any mechanical damage that occurred after receipt by the buyer;
• show no signs of improper use or intentional damage.

If you have any questions about returns or exchanges, please contact our support team - we are always ready to help.

Document version dated 8 July 2026

Individual Entrepreneur Irina Stepanovna Florintsa Taxpayer Identification Number (INN): 772994107388 Registered address: 33 Melnikova Prospekt, Khimki, Moscow Region E-mail: Infosunluk@gmail.com Website: www.sunluk.ru